Shipping and Returns
Thank you for shopping with KHAOS. Please read our Shipping & Returns Policy carefully before placing your order.
Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable).
Delivery Time
Delivery times may vary depending on your location. Estimated delivery is typically within 2–4 business days after dispatch.
Please note that delivery timeframes are estimates and may be affected by courier delays, peak periods, or unforeseen circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before completing your purchase.
Returns Policy
We want you to be confident in your purchase. If you wish to return an item, please review the conditions below.
Return Eligibility
Products may be returned within 14 days (2 weeks) from the date of delivery, provided that:
- The product is unopened
- The product is unused
- The product is in its original packaging
- The product is in the same condition as received
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.
Return Process
- Contact us within 14 days of receiving your order to request a return.
- Once your return is approved, you will receive return instructions.
- The product must be shipped back to us securely packaged to prevent damage.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping.
KHAOS does not cover return shipping fees.
We recommend using a tracked shipping service, as we are not responsible for items lost in transit during return shipping.
Refunds
Once your returned product is received and inspected:
- If the product meets the return conditions outlined above, a full refund of the product price will be issued.
- Refunds are processed to the original payment method used at checkout.
- Please allow several business days for the refund to appear in your account, depending on your payment provider.
Original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide a resolution as quickly as possible.
Contact Us
If you have any questions regarding shipping or returns, please contact us at:
trykhaoscy@gmail.com
Contact Us